Student Services Officers (SSOs)

SSOs work closely with Campus Management, Department colleagues and other student support areas such as IT and Technical Support and the Library.

At any stage of your learning and student life journey with SAE, SSOs are available to support you with advice or information relating to:

• Enrolment or changes to your enrolment
• Recognition of Prior Learning (RPL)
• Orientation
• Academic Progression
• International student visa and Overseas Student Health Cover (OSHC) enquiries
• Local campus activities
• Student Policies, Procedures and Forms
• Graduation
• Any other enquiry you may have

Student Services Advisors (SSAs)

SSAs support student wellbeing and academic success. SSAs are located at every SAE campus and are a free service for all students.

They can help with:

• flexible arrangements for students with disabilities
• welfare concerns such as accommodation
• learning support and study issues
• assistance for international students
• making complaints or reporting incidents of sexual harassment and assault
• referrals to other staff in SAE and to community support services

SSAs can also assist with crisis situations.